Offline mode for field technicians
Author: Diego Alvarez · Date: 2026-09-18
We want approval to staff two engineers for one quarter to make Fieldstone Field work offline. Technicians lose signal on a third of job sites, and it has become the top reason we lose renewals to Toolbelt.
Problem
Fieldstone Field technicians inspect equipment in basements, plant rooms and rural sites. When the app loses signal, it cannot load a job or save a checklist, so technicians fill in paper and retype it later. In our September survey of 140 technicians, 61% said they lost work at least weekly. Four of the last nine churned accounts named connectivity as a reason, worth $210k in annual revenue.
Proposed solution
Download each technician's jobs for the day when they start their shift, let them complete checklists, photos and signatures offline, and sync automatically when signal returns. Conflicts (a dispatcher changed the job meanwhile) are flagged for the technician to review, never silently overwritten.
Why now
Toolbelt shipped offline support in July and their sales team leads with it in every competitive deal. Our mobile app also moved to the new local database in August, which makes this a quarter of work rather than the rewrite it would have been last year.
Who it's for
Field technicians at mid-size facilities companies (50 to 500 technicians). Dispatchers also benefit because jobs close the same day.
How we'll measure success
- Jobs closed on the same day they are worked rises from 72% to 90% within two months of launch
- Connectivity disappears from churn reasons over the next two quarters
- Paper fallback forms reported in surveys drop by half
Risks
- Sync conflicts confuse technicians. Mitigation: a simple review screen, tested with five customers before launch.
- Storage on older Android devices. Photos can fill the phone; we cap offline photo storage at 500 MB.
- Scope creep into full offline dispatch. Dispatch stays online only; this is technician work only.
Ask
Two mobile engineers (Ana and Kofi) for Q1, plus a decision from the product leadership meeting by 2026-10-01 so we can plan the quarter.