Northwind self-serve onboarding
Author: Priya Raman · Date: 2026-03-02
Why this project
New Northwind accounts wait an average of 4.5 days for a sales engineer to configure their first warehouse sync. Thirty-eight percent of trials expire before that call happens. If we do nothing, the Q3 plan to double trial volume will simply double the backlog on two sales engineers.
Goals & success criteria
- Median time from signup to first successful sync under 30 minutes, with no human involved
- Trial-to-paid conversion up from 11% to 15% by end of Q3
- Sales engineer onboarding calls cut by half, measured over the four weeks after launch
Scope
In
- Guided setup wizard for the three most common sources (Postgres, Snowflake, BigQuery)
- In-app sample dataset so a trial can see value before connecting real data
- Onboarding checklist email sequence (days 1, 3 and 7)
Out
- Custom connectors and on-prem agents (still sales-assisted)
- Pricing or plan changes
- Redesign of the main dashboard
Team & roles
| Name | Role | Responsibility |
|---|---|---|
| Priya Raman | PM | Scope, success metrics, launch call |
| Tomas Ellery | Eng lead | Wizard and sync backend |
| June Okafor | Designer | Wizard flow and empty states |
| Rafael Duarte | Lifecycle marketing | Email sequence |
| Dana Whitlock | VP Sales (sponsor) | Signs off on launch |
Milestones
| Milestone | Owner | Due |
|---|---|---|
| Scope sign-off | Priya Raman | 2026-03-06 |
| Wizard beta (internal) | Tomas Ellery | 2026-04-03 |
| Email sequence live | Rafael Duarte | 2026-04-10 |
| Public launch | Priya Raman | 2026-04-24 |
gantt
title Milestones
dateFormat YYYY-MM-DD
section Plan
Scope sign-off :m1, 2026-03-02, 5d
section Build
Wizard beta :m2, after m1, 28d
Email sequence :m3, 2026-03-23, 18d
section Launch
Public launch :milestone, m4, 2026-04-24, 0d
Communication cadence
Thirty-minute sync every Tuesday. Async updates go in the #proj-self-serve channel each Friday, and Priya posts a weekly status doc in reph for Dana.
Risks
- BigQuery service-account setup is confusing for non-admins; may need a fallback to sales-assisted
- Sample dataset could inflate "first sync" numbers without real intent; we will track real-source syncs separately
Decisions log
| Date | Decision | Made by |
|---|---|---|
| 2026-03-02 | Launch with three sources only | Priya Raman |
| 2026-03-02 | Sales keeps on-prem deals | Dana Whitlock |