Pellam Retail Q3 business review
Presenter: Sofia Delgado · Date: 2026-10-07
Agenda
- Goals recap
- Value delivered
- Usage & adoption
- Roadmap preview
- Asks & next quarter goals
At a glance
ARR
$248,000
▲ +15%
Active users
1,140
▲ +22%
NPS
47
▲ +9
Renewal date
2027-03-31
Goals recap
| Goal (their words) | Status | Evidence |
|---|---|---|
| "Every store manager uses the same opening checklist" | Met | 212 of 220 stores on the shared checklist |
| "Cut new manager ramp from 8 weeks to 5" | Partly | Down to 6 weeks in the pilot region |
| "One place for merchandising guides" | Missed | Guides still split across the old intranet |
Value delivered
| Metric | Last quarter | This quarter | Trend |
|---|---|---|---|
| Stores on shared checklist | 140 | 212 | Up |
| Avg. time to publish a policy change | 6.5 days | 2.1 days | Up (faster) |
| New manager ramp (pilot region) | 8 weeks | 6 weeks | Up (faster) |
| Support tickets per 100 active users | 9.7 | 5.6 | Up (fewer) |
Usage & adoption
- 1,140 of 1,500 licensed seats are active weekly (76%, up from 55%).
- Store operations and HR are fully adopted. Merchandising is at 31%, because their guides were never migrated.
- Mobile is now 58% of reads, mostly store managers on the floor.
Support summary
- 64 tickets this quarter, down from 91. No P1s.
- Top themes: SSO session timeouts on shared store tablets (22), image uploads from phones (11).
- The tablet timeout fix shipped September 18; tickets on it dropped to two in the last two weeks.
Roadmap preview
- Confirmed for Q4: offline reading on mobile, bulk import from the old intranet.
- Exploring, not committed: per-region approval workflows.
Asks & next quarter goals
- Ask: a merchandising owner who can sign off on the guide migration plan.
- Ask: a case study quote from Ana Ruiz on the ramp-time result.
- Q4 goal: merchandising adoption from 31% to 70%.
- Q4 goal: rollout of new manager ramp program to two more regions.